Satisfaction Guarantee
We want you to be completely satisfied with your Kyss Bag purchase, so we have a 90 day return policy on all purchases. Just return the product, in new condition, for a full refund.
Exception - Personalized products can not be returned except for an error on our part.
Kyss Bags Free Return Shipping Policy
Are you hesitant to order a Kyss Bag because you’re not sure about the color? The size? Another reason? We understand that it can be difficult to evaluate products with photos and videos on the Internet.
We are confident in the quality and functionality of our products and want you to be happy with your purchase. Therefore, we now offer free return shipping on all purchases within 90 days of the original purchase date. You may return an item, in new condition, for a full refund of the purchase price. Personalized products, however, may not be returned except for an error on our part.
Are we crazy? Nope – We just want to make sure that, when you order, you'll feel confident that you will be satisfied with your purchase. We feel that strongly about our products. We stand behind them 100%!
Restrictions - We regret that we cannot offer free return shipping on Canadian or international orders, although the 90 day return policy still applies. And again, personalized products may not be returned except for an error on our part.
How to Request a Return - If you have an item that you would like to return, please send an e-mail to sales@kyssbags.com. Please include:
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Your Name
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A description of the item that you are returning
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Your order number (if you know it)
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Whether you’d like a refund or exchange
We will send you a pre-paid shipping label. Please package your return well, include a copy of your return request, and affix the label to your package. Then schedule a free pickup with the Postal Service or drop the package off at any Post Office. We’ll notify you once your return has been received, and your refund or exchange has been processed. It usually takes us about a week to process returns.
So please shop in confidence and enjoy our products! And please let us know if you have any questions, comments or suggestions.
Bag Care
Cleaning - We recommend that all of our products be spot cleaned with warm water and mild detergent and air-dried in the shade.
Exposure to Moisture - The security chain and lock assembly that comes with your Kyss Bag is made from materials that are highly resistant to water damage and rusting. However, these components are not designed to be subjected to prolonged exposure to water or moisture. In the event that the chain components, the lock, or the bag itself is soaked with water, remove the chain and lock assembly from the bag and allow to air dry. Reassemble the lock and chain assembly to the bag when the components are once again dry.
Liability
Reminder: The Safe Tote TM Security System is a theft deterrent system, not a security guarantee. Larson Product Development, LLC (LPD) WILL NOT BE RESPONSIBLE FOR ANY PROPERTY OR POSSESSIONS THAT ARE STOLEN, LOST OR DAMAGED WHILE USING ANY KYSS TOTE BAG PRODUCT. Any bag security feature can be overcome by a determined thief with the right tools, enough privacy and the right opportunity. Therefore, always use your Kyss TM Tote Bag in a public place where potential eyewitnesses to tampering or theft add to the theft deterring
nature of the product. And always periodically check on the security of your belongings.
LPD shall not be responsible for the natural breakdown of materials that inevitably occurs with extended use, or defects caused by accident, abuse, misuse, improper care, animal attack, alteration, or normal wear and tear. In no event will LPD be liable for incidental or consequential damages.
